Privacy Policy

Last updated: May 28, 2025

This Privacy Policy describes how Ombranelith ("we," "our," or "us") collects, uses, and protects your personal information when you use our stretching and recovery services, visit our website, or interact with us.

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Age, gender, and physical condition information
• Health information relevant to stretching and recovery needs
• Previous injuries or physical limitations
• Flexibility goals and recovery preferences
• Payment and billing information

Technical Information

• IP address and browser information
• Device type and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide personalized stretching and recovery programs
• Assess your flexibility needs and track progress
• Ensure safe and effective stretching techniques
• Process payments and manage your account
• Schedule appointments and send reminders
• Communicate about our services and wellness tips
• Improve our stretching programs and recovery methods
• Ensure safety during sessions and prevent injuries
• Comply with health and safety regulations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Qualified Practitioners: Certified stretching specialists who need access to provide safe, effective programs
• Healthcare Providers: With your consent, if needed for your safety and recovery
• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling systems)
• Emergency Contacts: In case of medical emergencies during sessions
• Legal Requirements: When required by law or to protect our rights

4. Health Information Protection

We take special care to protect your health information:

• Health data is stored securely and accessed only by authorized personnel
• We follow healthcare privacy standards and best practices
• Your medical history and physical limitations are kept confidential
• Progress tracking data is used only for your benefit

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encrypted data transmission and storage
• Limited access to personal and health information
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure storage of physical records and documents

6. Your Rights

You have the right to:

• Access your personal and health information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Restrict processing of your information
• Receive a copy of your data (data portability)
• Withdraw consent for health information sharing
• Request details about how your information is used

7. Cookies and Tracking

Our website uses cookies to improve your experience. We use:

• Essential Cookies: Required for website functionality and booking system
• Analytics Cookies: Help us understand website usage and improve services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for personalized wellness content (with your consent)

You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Health and safety records may be kept for up to 7 years
• Progress tracking data is kept for as long as you use our services
• Account information is retained until you request deletion
• Payment records are kept according to financial regulations

9. Third-Party Links

Our website may contain links to third-party wellness resources, health information sites, or partner services. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services may be suitable for minors when accompanied by a parent or guardian. For users under 18, we require parental consent and may collect additional safety information. We do not knowingly collect personal information from children under 13 without parental consent.

11. International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where our servers and main operations are located.

12. Wellness Communications

With your consent, we may send you:

• Stretching tips and recovery advice
• Appointment reminders and schedule updates
• Information about new services and programs
• Health and wellness newsletters
• Progress updates and milestone celebrations

You can opt-out of these communications at any time.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. For significant changes affecting health information, we may also notify you directly.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Your Wellness, Your Privacy: We are committed to protecting your personal and health information while helping you achieve lasting results through our stretching and recovery programs. Your trust is essential to your wellness journey.

Stretching & Recovery Focus: We use your information responsibly to create personalized programs that improve your flexibility, enhance recovery, and promote long-term wellness for all ages and fitness levels.